An allusion to Chase Online Banking means referring to JP Morgan Chase & Co which dates its track record in banking and finance as far back as 1799. Their online banking facilities offer electronic banking services similar to almost any financial institutions, except maybe for a “talking ATM” using standard headphones. This is probably aimed at depositors who prefer audio over written instructions. Another important feature that they give emphasis to is their use of the Secure Socket Layer (SSL) as their technological tool in safeguarding online accounts. SSL as claimed is the most effective tool in encryption and its authentication. In a list ranking the top ten online banks with the most useful features, Chase bank was lodged as the ninth placer, scoring evenly with Wachovia on all points. The one notch edge is probably just a privilege in terms of alphabetical sequencing.
A further look into the performance of Chase bank as an online provider for banking needs, generated a manifesto published by the National Association of the Deaf. The manifesto stated a complaint that Chase Bank allegedly refused to entertain phone calls of deaf individuals using the Telephone Relay Service (TRS). Hence their ‘talking ATMs” seem to have very little effect in the competition arena, since persons with impaired hearing abilities are given limited access to online banking facilities in spite of their TRS resources,
It is quite interesting to note that Chase Bank appears to be a frequent target of fraudulent emails circulating the electronic banking system. Various emails taking the form of official messages supposed to be emanating from Chase Bank lure customers in giving out personal account details. These fake messages are not part of the security guarantee of the bank but are merely addressed by giving out warnings to clients that they should not be taken seriously. The use of the Secure Socket Layer is used to protect the personal information of the customer online by encryption method. Thus the customer is advised to access his account only at Chase’s official website. Further, clients are apprised on how to detect if the site arrived at is merely a mock-up. This being the case, a customer utilizing internet banking services needs to ensure his own personal computer’s protection by installing reliable anti-virus guards and firewalls as safeguards.
Chase online banking and its customers maybe the frequent objects of email frauds, but there seems to be a short list of bad reviews or grievances that can tarnish the bank’s reputation as a good internet banking provider.
